Refund policy
Our Commitment to Customer Satisfaction
We strive to ensure you're completely satisfied with your purchase. Due to the custom nature of many of our products, we've established the following return guidelines:
Non-Returnable Reasons:
- Change of Mind: We understand that sometimes plans change, but unfortunately, we cannot accept returns due to a change of mind.
- Incorrect Fit: Please carefully review product dimensions and specifications before purchasing to ensure the item will fit your space as expected.
Eligible Returns:
- Damaged or Defective Items: If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery. Be sure to include a photo and detailed description of the issue.
Important Notes:
- Customization and Personalized Products: Due to the unique nature of custom or personalized items, they cannot be returned unless they arrive damaged or defective. Please contact us immediately if you encounter any issues.
- Return Process: If your return meets the eligible criteria, please contact us within 7 days of receiving your item to initiate the return process.
- Item Condition: The item must be returned in its original condition and packaging.
- Refunds: Once we receive and inspect the item, we will issue a refund for the cost of the item.
Shipping Costs:
- Customer Responsibility: The customer is responsible for return shipping costs unless the return is due to a defect or error on our part (e.g., incorrect item sent).
By placing an order, you agree to these return guidelines.